MicroAutomation Releases New Version Of Outbound Calling Solution – MicroMessenger
MICROAUTOMATION RELEASES NEW VERSION OF OUTBOUND CALLING SOLUTION – MICROMESSENGER
March 31, 2009 – Manassas, VA: MicroAutomation, a leading systems integrator of call center automation solutions, today announced that a new version of their outbound calling solution, MicroMessenger, has been released. Among the new features of the latest version of MicroMessenger is enhanced reporting and campaign management.
MicroMessenger is a Self-Service Interactive Voice Response (IVR) solution that provides automated outbound dialing functionality. It uses customized rules to interact with existing business infrastructures to dynamically call customers and provide them with pre-recorded information, play dynamic messages, transfer the caller to a live agent or into the Self-Service IVR system. MicroMessenger can detect any possible answering situation such as a live person or answering machine and play an appropriate message. MicroMessenger can be easily integrated with existing call center infrastructures and is compatible with all platforms and switches.
“With the latest upgrade of MicroMessenger, customers can now track the success of their outbound calling campaigns to the individual call level” said Suresh Gursahaney, President and CEO at MicroAutomation. “As an additional benefit, this capability allows business customers to identify patterns of customer availability to make the dialer more effective in reaching the correct party.”
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.