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Voci Technologies Incorporated

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Voci Accelerated Speech Recognition is a strategic partner of MicroAutomation that focuses on product resale and implementation. Voci Technologies turns voice data into actionable insight. Their hardware-accelerated speech recognition engine runs orders of magnitude faster and with greater accuracy than alternatives, enabling both real-time and batch transcription of 100% of companies’ voice data. They deliver domain-and data-specific speech intelligence solutions that meet business requirements for customer experience, call center operations, compliance, surveys and transcription applications, including voicemail.

Capabilities

Voci develops state-of-the-art voice transcription and speech analytics solutions for their clients and partners. They take audio and video recordings and convert them into searchable text that can be viewed alongside email, social, and chat messages for a global view of your data. Their transcriptions are guaranteed to be 80% accurate out-of-the-box, and they also include detailed metadata covering everything from call duration to speaker emotion and generate results quickly and accurately.

They also with with their customers to develop customer implementations, and continually develop new ways to integrate with their customers existing infrastructure to give them an all-in-one research platform.

Voci provides voice data solutions for customer experience, call center operations, compliance & risk management, eDiscovery, and visual voicemail. They are the world leaders in delivering automated speech transcription platforms of the highest accuracy, lowest latency, and best scalability.

Products:

V-BlazeVoci’s V-Blaze provides industry-leading accuracy and speed for conversion of speech-to-text (STT).

V-Spark - Voci’s V-Spark Analytics is an all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

Solutions:

  • Customer Experience
  • Call Center Operations 
  • Compliance & Risk Management
  • Ediscovery
  • Visual Voicemail
  • Product Features

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