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VisualCue

VisualCue MicroAutomation partnership
We founded a partnership with VisualCue to provide a next generation visualization of contact center data. The reporting and analytics of all customer service data plays a key role in the operations of a contact center. From a data perspective, our customers evolved from spreadsheets, to charts/graphs, and onto real-time dashboards and alerts. The patented visual, tile approach to data revolutions the operations of a contact center and customer service by driving real-time agent adherence, corrective action, and gamification.

CAPABILITIES

  • Increase sales through the visualization and gamification of agent performance
  • Provide real-time, on the fly corrective behavior to the agents and teams
  • Visualization of disparate data elements to consolidate historic, separate reports
  • Next generation operational dashboards
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ARE YOU READY FOR THE NEXT GENERATION OF CUSTOMER COMMUNICATION?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.