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Next Generation 911

Meet The New Demands Of 911 Communications

Next Generation communications are here, and citizens in your communities are expecting to use the communication channels they use today (wireless, text messaging, video) to access emergency services. Emergency 911 services must keep up with the communication trends in order to provide the highest level of service to their communities.

MicroAutomation is uniquely positioned to assist PSAPs with transitioning to NG911. As a solution provider to the call center industry for 25 years, MicroAutomation has already deployed similar technologies to contact centers. Using our expertise in contact center technology, MicroAutomation’s NG911 solutions leverage the concepts and capabilities of contact centers for NG911. In addition, MicroAutomation serves on several of the National Emergency Number Association (NENA) working groups helping to define the standards for NG911.

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Next Generation 911 PSAP

Our Customers 

Aberdeen Proving Ground
United States Army
Baltimore County Communications
United States Air Mobility Command
BWI Baltimore/Washington International Airport
Defense Logistics Agency

MicroAutomation's Omni911 Next Generation 911 Solution

Omni911 MicroAutomations Next Generation 911 Solution


Omni911 is a leading edge Public Safety Answering Point (PSAP) solution designed to meet the demands of Next Generation 911 (NG911). The solution combines advanced software design, cloud-ready architecture and NENA i3-standard technology into a complete PSAP solution that is able to support legacy environments today and NG911 environments in the future.

Key Features:

  • Software-based solution – Built from the ground up as a Next Generation 911 solution, Omni911 is a software solution that uses open standards to meet the requirements of NG911 while still being able to interface with legacy systems. And as Next Generation 911 standards evolve, Omni911 will keep pace with the new requirements and standards.
  • Flexible – Omni911 is designed for optimal flexibility. By utilizing open standards, Omni911 avoids proprietary hardware and software components and remains flexible to grow with your changing needs as a PSAP and evolving technology. The adaptable design of Omni911 allows for new windows to be introduced for new features when available for little or no additional investment.
  • Scalability – In its simplest form, Omni911 can support the needs of a single PSAP in a stand-alone or redundant configuration. For larger environments or multi-tenant configurations, Omni911 can be deployed in a hosted environment and be accessed from multiple PSAP locations. A cloud-based solution can also implemented by deploying the server components in data centers coupled with CAD and GIS software in a similar configuration.
  • Cost-Effective – As a software-based solution, Omni911 can be cost effectively deployed locally, remotely, or in mobile environments quickly and easily.


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Migreate to Next Generation 911

Next Generation 911 Migration and Integration Services

Migrating to Next Generation 911 is a daunting journey because it requires an upgrade of the Public Safety Answering Point (PSAP) and the carrier network to an Emergency Services IP Network (ESInet). Moreover, the standards for NG911 are still being defined, so solutions must be able to interface with legacy systems while seamlessly handling the advancements to come.

We know the decision to upgrade to an NG911 solution is a difficult one. If you are like most PSAPs, you are operating with legacy E-911 technology from the 1970s. Therefore, a NG911 upgrade effort may be a complete overhaul of your existing environment.

Should you wait for the ESInet to be in place before upgrading, or should you upgrade to NG911 and support legacy communications until the ESInet is available? What is the best and most cost effective approach to transition to NG911? MicroAutomation's team of MAVENs can provide expert consulting that will evaluate your existing infrastructure, understand your immediate needs and future goals, and recommend the right approach for you. With over 25 years of experience in systems integration and 15 years of experience in 911, our forward-thinking individuals will help you to build a roadmap to the future.

of emergency calls are from wireless phones

of PSAPs are still using 1970s technology for handling emergency calls

of phones accurately transmit location data in U.S. Communities

DOD 911 Solutions

Joint Interoperability Test CommandMicroAutomation offers a Department of Defense (DoD) JITC-certified E-911 and NG911 solution for Emergency Operation Centers (EOCs) and Public Safety Answering Points (PSAPs) for the U.S. military, airports, local (municipal and county) and federal governments, both domestically and internationally. As a full-service integrator, we offer a wide range of public safety technology services including complete system design, end-to-end telephony integration, custom programming, and comprehensive customer support as part of our 911 solutions. Our solutions are designed to integrate with your existing telephony infrastructure. We focus on providing an affordable upgrade path and transition to Next Generation solutions, based on NENA i3 specifications and industry best practices.

Department of Defense 911 solution

We have worked with MicroAutomation since 1999.  In that time, they fulfilled every requirement, hit every deadine, and their implemented solution has had no downtime, ever.

Campus Next Generation 911 PSAP

Campus 911 Solutions

MicroAutomation’s 911 solutions are ideally suited for campus environments where Next Generation 911 features are desired and required to support a rapidly changing telecommunications environment. Our solutions enhance the flexibility of campus emergency operations through adherence to NENA i3 open standards and commitment to multi-vendor interoperability. Our public safety technology solutions allow you to choose the hardware platform (PC workstations, tablets, mobile devices, etc.) and the applications (Computer Aided Dispatch, Mapping, Recording, etc.) that make the most sense for your security and emergency operations.

See Omni911 In Action

Get Ready For Next Generation 911  Download our free NG911 e-book, If You're A PSAP, Migrating To NG911 Should Be  A Priority  Download My Copy »

Custom 911 Solutions

MicroAutomation provides custom integrated emergency operations solutions for applications to communicate across the 911 network for monitoring, supervision, delivery and control of critical call-processing activities and information within a Public Safety Answering Point (PSAP). This includes a highly reliable ANI/ALI retrieval system, integrated digital call-recording capability, advanced call reporting and monitoring, and integration with other third-party databases used to support the 911 system.

Our suite of 911 products brings advanced, easily configurable software-driven solutions to the Public Safety environment. For legacy 911 environments, the flexibility of the CallCenter Millennium (CCM) E-911 products allows seamless integration with legacy and IP telephone switches to provide advanced functionality in any environment. Our innovative Omni911 product suite brings powerful Next Generation 911 capabilities to the forefront using the power of IP telephony and the reliability and flexibility of a software-only solution.

Next Generation 911

Discover the Steps to Take Towards Migrating to
Next Generation 911

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