OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. As a result, your customers will be able to resolve an issue with ease. Our unique Reduce Customer Effort approach is founded on the three things your customers most want you to demonstrate to them:
"They know who I am, they understand my issue and they personalize my experience."
"They contacted me, and they resolved my problem before I had to reach out to them."
"They guided me to the easiest resolution, and it took only seconds to resolve my issue."
Combining predicted customer intent with proactive engagement, OmniEngage guides your customers to resolve an issue effortlessly on today’s communication channels.
Research conducted by CEB links “effort” by your customers to loyalty:
of customers continue to repurchase from a company when they rank their experience as "low effort."
of customers increased their spending with a company using the same measure of "low effort."
of customers that reported “high effort” spread negative of word of mouth about a company.
OmniEngage drives your customer loyalty as measured by retention, wallet share, and advocacy. Existing customers continue to do business with your company and increase the amount of money they spend with you. And ultimately your customers become advocates and evangelists for your brand by spreading positive word of mouth to those in their social circles and peer groups. OmniEngage drives results:
improvement in customer retention
increase in wallet share
increases to NPS, CES, CSAT
"Outbound Dialing component of OmniEngage was able to contact 50,000 customers per hour and over 400,000 per day. An original project with a 9 month timeline and budget of $5M was executed in 90 days at a cost around $750k. Comcast realized an ROI savings of $4M by partnering with MicroAutomation."Wayne Ramprashad, Executive Director, Call Management and Architecture, Comcast
"The MicroAutomation team did an amazing job during the project. Our partner was thrown a curve ball as they had to overcome the loss of key resources from our organization. The team at MicroAutomation was able to keep the project on track and the solution was completed on time and within budget. I want to thank everyone for their hard work and dedication!"Joe Testa, Senior Director, Customer Care Operations, Academy Sports + Outdoors
Today’s average consumer has grown tired of simple notifications: A study by Harris Interactive shows that 87% of customers want to be contacted proactively.
It means that one-way communication is a dying practice, and two-way communication is the strategy of the future.
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.