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Seamless Integration Maven

Seamless Integration

MicroAutomation partners with your Emergency 9-1-1 Communications team to create seamless, integrated transitions across technology, people, training, and support.

Communications technology has changed, and your team is dedicated to delivering the same critical services. Your PSAP needs to manage your legacy hardware infrastructure and expand to meet current NG9-1-1 demands. You need simple solutions that adjust to your team, minimize risk, and optimize services. 

Voice lines.pngIntegrating with your system is our standard operating procedure

Our solution combines advanced software design, cloud-ready architecture and NENA i3-standard technology into a complete PSAP system. 

We integrate with your:

  • Computer Aided Dispatch (CAD)
  • Geographic Information Systems (GIS) mapping
  • Internet Protocol (IP) PBX
  • Digital loggers / voice recorders
  • Legacy Communication Infrastructure
  • Emergency Dispatch Software (hardware and software)
Technology people training support
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Flexible Training OptionsVoice lines.png

Easy to Remember
We know that saving seconds, saves lives. Our Omni911 solution is designed to be highly configurable with easy-to-remember workflows so that your team can focus on what they do best, delivering critical 9-1-1 services. With standard or customized training, we can help ease both people and processes by working through transition kinks in a number of ways before the transition takes place.
Learn more about our Usability Lab, where we can adjust and configure on the spot.

 

 

 

 

 

 

Optimization Through Flexible Training
Our training program is adjustable to your team’s needs. By creating a program that addresses your PSAP’s operational environment, we can shorten training time and reduce attrition rate, ensuring that your team can transition into full capacity seamlessly.

Another value many of our PSAP clients appreciate is MicroAutomation's 25 years of experience in call center performance management. Our unique ability to support clients through work flow improvement and task completion increases overall performance while reducing unnecessary stress in a mission critical environment. With that experience comes refined training expertise, directly reducing the time needed for responders to embrace new systems and transition confidently into NG9-1-1 solutions.

On Average, PSAP Attrition Rates Are Greater Than 50%
Schedule a Test Drive 

Choose from a range of options including convenient demos, tours, workshops and live, in action Omni911 experiences. 

Schedule A Test Drive

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