We formed a partnership with NowAnalytics to serve as a North American partner focusing on contact center and customer service metrics. With a focus on Six Sigma and alignment of contact center metrics to corporate goals, NowAnalytics provides an analytical approach to operational management. We expanded our consulting services to include NowAnalytics to align the customer service operations to the overall corporate strategy.
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.