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21 Feb To Answer "Cloud vs. On-Premises," You Need to Tackle "CapEx vs. OpEx" First

By: Chad Wright

I'd like to think I'm a smart guy, or at least I am good at giving the impression of one. I'll take either. But when I was asked to develop a series – or even a single blog – on the infamous “cloud vs. on-premise” debate as it relates to call center technology, I struggled at first. Where do I even start?

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