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16 Oct 911 Outage Narrowly Averted Due to a Next Generation 911 Solution

By: Suresh Gursahaney

(Photo: Courtesy of Baltimore County Fire Department)

With all of the 911 outages we have seen over the past few months, finally we hear a story about a Next Generation 911 (NG911) solution that worked as designed and allowed emergency calls to be handled in the midst of a potential disaster. 

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10 Aug FCC Chairman Calls for NG911 Funding and Support for PSAPs

By: Suresh Gursahaney

(Photo: Brendan Keefe, WXIA-TV via USA TODAY)

Next Generation 911 holds promise as the next evolution of emergency services technology for North America. It supports multimedia, a single, consolidated method of communication, and interoperability at a regional, state, and nationwide level utilizing a robust emergency services network.

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21 Jul Montgomery County 911 Outage Highlights Importance of NG911 Upgrade Planning

By: Suresh Gursahaney

The latest 911 outage in Maryland reinforces the need for resilient backup environments that can recover from unforeseen occurrences. Recently, Montgomery County’s 911 services were unavailable for almost two hours due to a power outage in the county’s backup 911 center.

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17 Jul Yes, Voice Communication Still Has a Place

By: Suresh Gursahaney

Is voice communication dead? 

I was pondering that very question last week while sitting on the beach watching my kids texting and playing on Instagram with their friends, instead of frolicking in the waves. Yeah, sure, they would get up periodically to cool off in the surf; but they spent most of the time texting rather enjoying their surroundings and just talking and playing with one another. 

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29 Jun City of Baltimore 911 Outage Highlights Need for a NG911 Solution

By: Suresh Gursahaney

Recently, the city of Baltimore experienced a 911 outage that left the city without 911 services for almost two hours. A formal investigation of the situation still has not provided any explanation on what caused the outage, however, it has been determined that 911 calls were being improperly routed by the carrier (Verizon) to an unstaffed center.  

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