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26 Mar What Will A PSAP Look Like In The Future?

By: Tommy Thompson ENP

As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. While some things came true, including the Simpsons prediction from 2000 of Donald Trump as our President, I am still waiting for my flying car that folds up into my briefcase. On this note, I would like to make some bold predictions and visions on what a Public Safety Answering Point (PSAP) will look like in 2029.

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9 Oct Misconceptions About the Virginia Statewide NG9-1-1 Contract

By: Suresh Gursahaney

As States finally begin to adopt the Next Generation 9-1-1 (NG9-1-1) standards, I am surprised at the amount of disinformation spreading around the Public Safety Answering Point (PSAP) community. Most notable is the recent article in The Free Lance-Star in Fredericksburg about the Caroline County, Virginia opinions about the State-mandated 9-1-1 Services Upgrade.

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17 May NG911 Implementation Mistakes (And How to Avoid Them)

By: Jim Dundas

Introducing new technology into an operational environment has many challenges. Who will manage the implementation? How should the project be organized? How do you estimate the overall level of effort? What do you do if problems are encountered? How will this new technology be accepted into the legacy work culture? What will the end state look like? How long will this technology last? How will it be supported and maintained? For those looking to upgrade their 911 infrastructure to Next Generation 911 (NG911) functionality, these are salient points to consider. 

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29 Jun City of Baltimore 911 Outage Highlights Need for a NG911 Solution

By: Suresh Gursahaney

Recently, the city of Baltimore experienced a 911 outage that left the city without 911 services for almost two hours. A formal investigation of the situation still has not provided any explanation on what caused the outage, however, it has been determined that 911 calls were being improperly routed by the carrier (Verizon) to an unstaffed center.  

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25 Mar How to Migrate to Next Generation 911 in 5 Steps

By: Suresh Gursahaney

For most Public Safety Answering Points (PSAPs), the migration to Next Generation 911 (NG911) is a daunting journey with no clear path.

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