Microautomation-background-image

Blog

17 May NG911 Implementation Mistakes (And How to Avoid Them)

By: Jim Dundas

Introducing new technology into an operational environment has many challenges. Who will manage the implementation? How should the project be organized? How do you estimate the overall level of effort? What do you do if problems are encountered? How will this new technology be accepted into the legacy work culture? What will the end state look like? How long will this technology last? How will it be supported and maintained? For those looking to upgrade their 911 infrastructure to Next Generation 911 (NG911) functionality, these are salient points to consider. 

Read More

16 Oct 911 Outage Narrowly Averted Due to a Next Generation 911 Solution

By: Suresh Gursahaney

(Photo: Courtesy of Baltimore County Fire Department)

With all of the 911 outages we have seen over the past few months, finally we hear a story about a Next Generation 911 (NG911) solution that worked as designed and allowed emergency calls to be handled in the midst of a potential disaster. 

Read More

2 Sep What Does Google's Emergency Location Services Announcement Mean for PSAPs?

By: Suresh Gursahaney

One of the most common challenges experienced by almost 90 percent of modern Public Service Answering Points (PSAPs) is accurately identifying the location of an emergency 911 caller. This is due to a reliance upon decades-old technology that was designed when landlines (tied to accurate billing addresses) were the norm.

Read More

10 Aug FCC Chairman Calls for NG911 Funding and Support for PSAPs

By: Suresh Gursahaney

(Photo: Brendan Keefe, WXIA-TV via USA TODAY)

Next Generation 911 holds promise as the next evolution of emergency services technology for North America. It supports multimedia, a single, consolidated method of communication, and interoperability at a regional, state, and nationwide level utilizing a robust emergency services network.

Read More

21 Jul Montgomery County 911 Outage Highlights Importance of NG911 Upgrade Planning

By: Suresh Gursahaney

The latest 911 outage in Maryland reinforces the need for resilient backup environments that can recover from unforeseen occurrences. Recently, Montgomery County’s 911 services were unavailable for almost two hours due to a power outage in the county’s backup 911 center.

Read More
All

POPULAR POSTS

Posts by Topic

see all
New Call-to-action