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9 Oct Misconceptions About the Virginia Statewide NG9-1-1 Contract

By: Suresh Gursahaney

As States finally begin to adopt the Next Generation 9-1-1 (NG9-1-1) standards, I am surprised at the amount of disinformation spreading around the Public Safety Answering Point (PSAP) community. Most notable is the recent article in The Free Lance-Star in Fredericksburg about the Caroline County, Virginia opinions about the State-mandated 9-1-1 Services Upgrade.

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31 Aug What Comes First in Migrating to NG9-1-1

By: Faysal Tay

We learned a lot at APCO 2018 this year and had some great discussions with different people who focused on different elements of public safety. One of our interesting discussions that occurred several times was the question as to what comes first in planning for your migration to NG9-1-1. Does an ESInet need to be built first or can you move forward to a new NG9-1-1 ready call handling solution?

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14 Mar The Race for Location Accuracy

By: Faysal Tay

The race for location accuracy to 2021 is on!

Back in 2015, the FCC passed a rule requiring carriers to deliver more accurate location data for 80% of calls by 2021. What seemed to be a pie in the sky is slowly becoming a reality.

US regulators caution that 10,000 lives could be saved each year if the 911 emergency dispatching systems were able to get to callers one minute faster.

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16 Jun Five NG911 Features That Will Help Your PSAP Be More Effective

By: Jim Dundas

Efficient customer communication is critical to the success of business and industry. Operating a business with poor customer interaction dooms it to failure. A single instance of bad call handling and disjointed call management will ruin a company’s reputation from the customer’s perspective. So many companies operating customer contact centers invest in call management applications that minimize ring and hold times, and provide a streamlined and efficient call processing platform contributing to a positive customer experience.

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25 May The Individual Impact Of Next Generation 911

By: Jim Dundas

According to the Pew Research Center, approximately 95% of Americans use cell/smart phones as their primary communications device. The demographics are:

  • 96% of males and 94% females,
  • 100% 18 to 29 years of age,
  • 99% in the 30 to 49 years of age,
  • 97% of 50 to 64 years of age,
  • and 82% for those over 65.
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