Blog

Is voice communication dead? 

I was pondering that very question last week while sitting on the beach watching my kids texting and playing on Instagram with their friends, instead of frolicking in the waves. Yeah, sure, they would get up periodically to cool off in the surf; but they spent most of the time texting rather enjoying their surroundings and just talking and playing with one another. 

Should you trust manufacturers with application development? 

I bring up this question since several of my customers have reached out to me recently to discuss how they can move away from the manufacturer for development and support of their applications. When they were all making their selection for a technology refresh, they went through the standard process in our industry:

I'd like to think I'm a smart guy, or at least I am good at giving the impression of one. I'll take either. But when I was asked to develop a series – or even a single blog – on the infamous “cloud vs. on-premise” debate as it relates to call center technology, I struggled at first. Where do I even start?