I just did a quick Google search and realized that I could read or watch about 10 million blogs, whitepapers, and webinars on the infamous “top 5” or “top 10” trends related to customer service. I estimate that it will actually take until 2019 to get through all the material so perhaps I will miss out on 2018 altogether. Bad humor aside, I thought I would list 3 customer service experiences that need to end in 2017. I could do 5, 10, or probably 20 but here is the top 3:
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