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13 Aug Transaction Monitoring Improves Customer Satisfaction

By: George Michallas

Today’s consumers are well-informed, connected and know what they expect from their interactions with businesses. Not only that, their interactions are electronic, and their loyalty to a brand or business is difficult to hold. Their expectation of instant satisfaction leaves little room for poor performing systems and applications. That means more than ever, transactional success is vital to the realization of customer satisfaction and revenue generation.

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21 Jul Montgomery County 911 Outage Highlights Importance of NG911 Upgrade Planning

By: Suresh Gursahaney

The latest 911 outage in Maryland reinforces the need for resilient backup environments that can recover from unforeseen occurrences. Recently, Montgomery County’s 911 services were unavailable for almost two hours due to a power outage in the county’s backup 911 center.

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7 Jun What's Wrong with Being Small?

By: Suresh Gursahaney

Twenty-five years. This year marks the 25th year for MicroAutomation. Wow, that’s a long time!

A few months ago, when I realized that MicroAutomation has been in existence for almost a quarter century, I found myself reminiscing about the early days and remembering all of the challenges we have faced since we opened our doors.

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22 Mar How Much Does CTI Cost?

By: Suresh Gursahaney

"How much does CTI cost?"

While this seems like a straightforward question, the best answer I can give you is, "It depends." But in order to understand why that is, let's take a deeper look into the technology itself.

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18 Mar If You're a PSAP, You Need to Start Your Next Generation 911 Upgrade Now

By: Suresh Gursahaney

Next Generation 911 (NG911) holds a lot of promise for the emergency services world, but we're still a long way off from widespread industry adoption being a reality. This is because many public safety answer points (PSAPs) are struggling with the decision of when to move to an NG911 solution.  

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