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16 Oct 911 Outage Narrowly Averted Due to a Next Generation 911 Solution

By: Suresh Gursahaney

(Photo: Courtesy of Baltimore County Fire Department)

With all of the 911 outages we have seen over the past few months, finally we hear a story about a Next Generation 911 (NG911) solution that worked as designed and allowed emergency calls to be handled in the midst of a potential disaster. 

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2 Sep What Does Google's Emergency Location Services Announcement Mean for PSAPs?

By: Suresh Gursahaney

One of the most common challenges experienced by almost 90 percent of modern Public Service Answering Points (PSAPs) is accurately identifying the location of an emergency 911 caller. This is due to a reliance upon decades-old technology that was designed when landlines (tied to accurate billing addresses) were the norm.

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10 Aug FCC Chairman Calls for NG911 Funding and Support for PSAPs

By: Suresh Gursahaney

(Photo: Brendan Keefe, WXIA-TV via USA TODAY)

Next Generation 911 holds promise as the next evolution of emergency services technology for North America. It supports multimedia, a single, consolidated method of communication, and interoperability at a regional, state, and nationwide level utilizing a robust emergency services network.

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21 Jul Montgomery County 911 Outage Highlights Importance of NG911 Upgrade Planning

By: Suresh Gursahaney

The latest 911 outage in Maryland reinforces the need for resilient backup environments that can recover from unforeseen occurrences. Recently, Montgomery County’s 911 services were unavailable for almost two hours due to a power outage in the county’s backup 911 center.

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18 Jun Next Generation 911 Is the Future for Our Antiquated 911 Infrastructure

By: Suresh Gursahaney

Several years ago, I was involved in an overseas project to implement emergency services similar to our 911 service in the United States.  While working on that project, I was surprised to learn that the emergency services in the United States are considered to be the "gold" standard in the international community.  It seems that our brothers and sisters in other countries regard our 911 infrastructure to be something to model. 

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