Microautomation-background-image

Blog

17 Jul Yes, Voice Communication Still Has a Place

By: Suresh Gursahaney

Is voice communication dead? 

I was pondering that very question last week while sitting on the beach watching my kids texting and playing on Instagram with their friends, instead of frolicking in the waves. Yeah, sure, they would get up periodically to cool off in the surf; but they spent most of the time texting rather enjoying their surroundings and just talking and playing with one another. 

Read More

7 Jun What's Wrong with Being Small?

By: Suresh Gursahaney

Twenty-five years. This year marks the 25th year for MicroAutomation. Wow, that’s a long time!

A few months ago, when I realized that MicroAutomation has been in existence for almost a quarter century, I found myself reminiscing about the early days and remembering all of the challenges we have faced since we opened our doors.

Read More

22 Mar How Much Does CTI Cost?

By: Suresh Gursahaney

"How much does CTI cost?"

While this seems like a straightforward question, the best answer I can give you is, "It depends." But in order to understand why that is, let's take a deeper look into the technology itself.

Read More

10 Mar 5 Tips to Make Your Next Avaya Call Center Upgrade Go Smoothly

By: Suresh Gursahaney

Over the past five years, the enterprise voice market, traditionally monopolized by industry giants such as Avaya and Cisco, has changed. Now we're seeing migrations to platforms dominated by communications and collaboration tools.

Read More
All

POPULAR POSTS

Posts by Topic

see all
New Call-to-action