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20 May The 3 Most Common Contact Center Automation ROI Myths

By: Scott Fischer

We've all seen them – those sales presentations stuffed with graphs, spreadsheets and charts that portend that all you need to do is sign a contract, and you’ll ascend to great heights as the financial savings hero within your company. Now I’ll ask the rhetorical question, "Have those promised savings ever really been found?"

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29 Mar Day in the Life: Automation Isn't for Everyone

By: Jeff Buzhardt

Let me start by saying that I get a commission. I do not really know all the details. But, I know that when we sell something, I get an extra dollar or two in my pocket.

Why do I tell you this?

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