As we approach year's end, many of us are reflecting on our accomplishments and planning for 2019. Some might even be scrambling to gather data and summarize business outcomes right at this moment. This is the perfect time of year to ask, "In a world full of data, are you getting the insight you need to effectively manage your contact center?" If you are spending a lot of time creating and sifting through a myriad of reports and are wondering if there are worthwhile options to explore in Business Intelligence (BI) & analytics...read on.
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