For a little more than two decades, I have had the wonderful opportunity to seek, listen and learn what challenges and magnitude of weight ultimately falls on the decision makers within the state, county, city government entities that I have served across our nation specific to 9-1-1 / Public Safety communications. Those that have chosen this path have embarked on a selfless journey that can be extremely rewarding at times. Yet, along this journey, there are serious and sometimes difficult decisions that must be made.
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