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11 Apr Embracing Spring

By: Candace Allred

There are so many things refreshing about Spring time. Just the word itself makes me visualize Tigger from Winnie the Pooh bouncing around in such a playful, optimistic, energetic and rambunctious way. Spring time is a fresh new season with flowers blooming, birds singing and lots of outdoor activities.  

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26 Mar What Will A PSAP Look Like In The Future?

By: Tommy Thompson ENP

As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. While some things came true, including the Simpsons prediction from 2000 of Donald Trump as our President, I am still waiting for my flying car that folds up into my briefcase. On this note, I would like to make some bold predictions and visions on what a Public Safety Answering Point (PSAP) will look like in 2029.

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30 Jan Healthy and Sustainable Journey to NG911 for Future Generations

By: Candace Allred

For a little more than two decades, I have had the wonderful opportunity to seek, listen and learn what challenges and magnitude of weight ultimately falls on the decision makers within the state, county, city government entities that I have served across our nation specific to 911 / Public Safety communications. Those that have chosen this path have embarked on a selfless journey that can be extremely rewarding at times. Yet, along this journey, there are serious and sometimes difficult decisions that must be made. 

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20 Nov Do I Need Better Reports Or An Analytics Dashboard?

By: Sachin Duggal

As we approach year's end, many of us are reflecting on our accomplishments and planning for 2019. Some might even be scrambling to gather data and summarize business outcomes right at this moment. This is the perfect time of year to ask, "In a world full of data, are you getting the insight you need to effectively manage your contact center?" If you are spending a lot of time creating and sifting through a myriad of reports and are wondering if there are worthwhile options to explore in Business Intelligence (BI) & analytics...read on.

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9 Oct Misconceptions About the Virginia Statewide NG9-1-1 Contract

By: Suresh Gursahaney

As States finally begin to adopt the Next Generation 9-1-1 (NG9-1-1) standards, I am surprised at the amount of disinformation spreading around the Public Safety Answering Point (PSAP) community. Most notable is the recent article in The Free Lance-Star in Fredericksburg about the Caroline County, Virginia opinions about the State-mandated 9-1-1 Services Upgrade.

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