Our Mobile Self-Service applications enable smartphone, tablet, and other smart device interactions with your customers to drive down costs while improving the customer experience. Today’s “always on” customer is never far from a smartphone, and the device quickly has become their channel of choice. Smartphone users will reduce inbound call volume, reduce average handling time, as they want to utilize self-service over engaging an agent.
Take full advantage of the power of today’s mobile devices as well as next generation technology to improve customer loyalty, optimize service, reduce contact center costs, and gain competitive advantages. Our Mobile Self-Service platform allows you to integrate channels and leverage functionality such as location-based services to take your self-service apps to the next level.
We leverage our thought leadership on Reduce Customer Effort and “Guide Me” principles to develop use case specific “throw away” mobile applications. Our OmniEngage cloud provides the ability to send a mobile web URL via a text, tweet, or email – providing the status of an order, support ticket, insurance claim, checking/savings balances. Our OmniEngage cloud also provides a mobile next generation technology solution that enables you to dynamically change self-service interactions with a personalized approach. Our solution avoids costly “silo” approaches as the solution leverages existing business logic, back-end integration, and resolution flows that exist today on legacy self-service channels.
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.