Migrating to Next Generation 911 is a daunting journey because it requires an upgrade of the Public Safety Answering Point (PSAP) and the carrier network to an Emergency Services IP Network (ESINet). Moreover, the standards for NG911 are still being defined, so solutions must be able to support legacy environments, as well as the advancements to come. We know the decision to upgrade to an NG911 solution is a difficult one. If you are like most PSAPs, you are operating with legacy E-911 technology from the 1970s. Therefore, a NG911 upgrade effort is really a complete overhaul of the existing environment.
Should you wait for the ESINet to be in place before upgrading, or should you upgrade to NG911 and support legacy communications until the ESINet is available? What is the best and most cost effective approach to transition to NG911?
Next Generation communications are here, and citizens in your communities are expecting to use the communication channels they use today (wireless, text messaging, video) to access emergency services. Emergency 911 services must keep up with the communication trends in order to provide the highest level of service to their communities.
The cost of a life may be what is at stake.
MicroAutomation is uniquely positioned to assist PSAPs with transitioning to NG911. As a solution provider to the call center industry for 25 years, MicroAutomation has already deployed similar technologies to contact centers. Using our expertise in contact center technology, MicroAutomation’s NG911 solutions leverage the concepts and capabilities of contact centers for NG911. In addition, MicroAutomation serves on several of the National Emergency Number Association (NENA) working groups defining the standards for NG911.
While the tendency is to wait for NG911 to become mainstream and proven, the migration to NG911 needs to be immediate and deliberate. PSAPs will have the ability to leverage the latest communications technology while slowly transitioning their staff to handle the complexities of NG911 communications.
Utilizing a phased approach to migrating to NG911, PSAPs can slowly enhance their environments without a major overhaul to their infrastructure. More importantly, using MicroAutomation's expertise and guidance, PSAPs can utilize existing call center technology to make the transition to NG911 painless and cost-effective.
Watch our Omni911 demo to see how Omni911's features improve on-the-job efficiency. These features include:
…and so many more, all working to maximize call taker productivity and minimize response time. Watch our Omni911 demo now.