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Migrate To Next Generation 911

Migrating to Next Generation 911 is not easy

Migrating to Next Generation 911 is a daunting journey because it requires an upgrade of the Public Safety Answering Point (PSAP) and the carrier network to an Emergency Services IP Network (ESINet). Moreover, the standards for NG911 are still being defined, so solutions must be able to support legacy environments, as well as the advancements to come. We know the decision to upgrade to an NG911 solution is a difficult one. If you are like most PSAPs, you are operating with legacy E-911 technology from the 1970s. Therefore, a NG911 upgrade effort is really a complete overhaul of the existing environment.

Should you wait for the ESINet to be in place before upgrading, or should you upgrade to NG911 and support legacy communications until the ESINet is available? What is the best and most cost effective approach to transition to NG911?

Next Generation Communication Is Here

Next Generation communications are here, and citizens in your communities are expecting to use the communication channels they use today (wireless, text messaging, video) to access emergency services. Emergency 911 services must keep up with the communication trends in order to provide the highest level of service to their communities.

The cost of a life may be what is at stake.

MicroAutomation is uniquely positioned to assist PSAPs with transitioning to NG911. As a solution provider to the call center industry for 25 years, MicroAutomation has already deployed similar technologies to contact centers. Using our expertise in contact center technology, MicroAutomation’s NG911 solutions leverage the concepts and capabilities of contact centers for NG911. In addition, MicroAutomation serves on several of the National Emergency Number Association (NENA) working groups defining the standards for NG911.

Omni911 is a leading edge Public Safety Answering Point (PSAP) solution designed to meet the demands of Next Generation 911 (NG911). The solution combines advanced software design, cloud-ready architecture and NENA i3-standard technology into a complete PSAP solution that is able to support legacy environments today and NG911 environments in the future.
Consulting Services
MicroAutomation's team of MAVENs can provide expert consulting that will evaluate your existing infrastructure, understand your immediate needs and future goals, and recommend the right approach for you. With over 25 years of experience in systems integration and 15 years of experience in 911, our forward-thinking individuals will help you to build a roadmap to the future.

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NG911 Migration Goal


While the tendency is to wait for NG911 to become mainstream and proven, the migration to NG911 needs to be immediate and deliberate. PSAPs will have the ability to leverage the latest communications technology while slowly transitioning their staff to handle the complexities of NG911 communications.


Utilizing a phased approach to migrating to NG911, PSAPs can slowly enhance their environments without a major overhaul to their infrastructure. More importantly, using MicroAutomation's expertise and guidance, PSAPs can utilize existing call center technology to make the transition to NG911 painless and cost-effective.

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Watch our Omni911 demo to see how Omni911's features improve on-the-job efficiency. These features include:

  • Flexible, scalable and customizable user interface
  • Integrated 911 technologies such as ALI, TDD, IRR and Mapping
  • Support for various communication types including voice, video, SMS, MMS and TDD
  • Integrated phone book allowing contacts to be sorted and segmented by user-defined properties
  • Integration with popular CAD and Mapping products
  • Support for legacy and Next Generation 911 environments

…and so many more, all working to maximize call taker productivity and minimize response time. Watch our Omni911 demo now.