Press Releases

11 Nov MicroAutomation Approved to Provide Virtual Hold Technology's Products on Its GSA Schedule 70

MicroAutomation has expanded its existing strategic partner relationship with Virtual Hold Technology through the addition of their market-leading products on MicroAutomation’s comprehensive suite of contact center products and services available through its GSA Schedule 70.

Centreville, VA – November 8, 2016 – MicroAutomation has been granted approval by the US General Services Administration (GSA) to offer Virtual Hold Technology’s core technologies to qualified buyers through its Schedule 70. The Schedule provides contracting convenience and guaranteed competitive pricing to Federal and State Government buyers and other qualifying research and educational institutions

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19 Jan Virtual Hold Technology Appoints MicroAutomation as a Certified Partner and North American Reseller

Posted at 18:52:37h in Virtual Hold Technology 0 Comments

Ubiquitous Callback Technology Now Available Through MicroAutomation’s Suite of Contact Center Solutions and Services

Centreville, VA - December 8, 2015

Virtual Hold Technology (VHT), the market leader and patent holder for intelligent Callback solutions, has formally appointed MicroAutomation as a Certified Partner and Authorized Reseller of their suite of products. MicroAutomation can now offer these products to its customers either on a standalone basis, or as part of a more comprehensive contact center improvement project.

Virtual Hold has become a generic description or eponym for the concept of intelligent call queue management.  Constantly upgraded since its introduction in 1995, the VHT Callback product remains today’s market leader in function, feature and ability to integrate into the work flow of modern contact centers. When effectively integrated into an IVR, an automated callback option can dramatically improve customer experience by managing their expectation for service, and putting some control back into their hands.

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