New Proactive Engagement Templates Aim to Reduce Customer Effort
July 2, 2013 –CENTREVILLE, VA
MicroAutomation, a leading provider of contact center solutions, announces that their MicroMessenger product achieved certification to reach over 1,000,000 customers per hour. This scale allows enterprises to proactively contact customers in the event of outages or other notifications affecting a large number of customers. Currently at version 6.2, MicroMessenger now incorporates MicroAutomation's Intuitive Customer Interaction design methodology to automate the response to callbacks, thus improving customer loyalty and reducing agent talk-time.