Press Releases

19 Jan MicroMessenger 360 breaks the 1,000,000 calls per hour barrier

Posted at 20:16:37h in News 0 Comments

New Proactive Engagement Templates Aim to Reduce Customer Effort

July 2, 2013 –CENTREVILLE, VA  

MicroAutomation, a leading provider of contact center solutions, announces that their MicroMessenger product achieved certification to reach over 1,000,000 customers per hour.  This scale allows enterprises to proactively contact customers in the event of outages or other notifications affecting a large number of customers.  Currently at version 6.2, MicroMessenger now incorporates MicroAutomation's Intuitive Customer Interaction design methodology to automate the response to callbacks, thus improving customer loyalty and reducing agent talk-time.

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19 Jan Powered by Voxeo Cloud, MicroMessenger Makes Ten Millionth Customer Connection

Posted at 20:14:54h in News 0 Comments

Highlights Improvements to Customer Loyalty Via an Engagement Strategy

March 14, 2013 – Orlando, FL 

MicroAutomation, a leading provider of contact center solutions, announces that their MicroMessenger product has allowed its customers to successfully process over 10,000,000 proactive customer interactions in its first year of production release.  In 2012, MicroMessenger became the first 'Voxeo Connect Certified Partner Application', combining its industry-leading campaign management tool with Voxeo's hosted communications platform to enhance its cost efficiency, scalability and reliability.

MicroMessenger provides a personalized outbound and inbound customer experience, supporting all channels of communication.  The advanced campaign management tool contains configurable business rules and logic to automate and control customer proactive interactions.  MicroAutomation's customers have taken advantage of this customer-responsive application across several industries and applications - from a leading communications provider using the application for customer notifications and collections, to an integrated health services company for appointment reminders and rescheduling.

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18 May Nowanalytics Appoints MicroAutomation as North American Partner to Improve Contact Center Operations

Posted at 15:01:20h in News 0 Comments

Partnership Merges a Six Sigma Analytics Platform with MicroAutomation's 'Reduce Customer Effort' Strategy for Customer Service

February 12, 2013 – Centreville, VA

Nowanalytics, a market-leading pioneer in providing advanced reporting and analytics across the entire contact center – from phone switch to agent performance, outsourcer management and customer analysis - has formally appointed MicroAutomation as one of its North American solution and consulting partners.  MicroAutomation will support the company’s presence in the enterprise contact center space by bringing their 20 years of relevant experience, coupled with their proven contact center automation experience.  This combination will bring both the power of the data analysis, with the ability to quickly develop the necessary automation to deliver dramatic and immediate improvements to contact center operations, customer service quality and cost management.

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19 Jan MicroAutomation Appointed as XLScheduler North American Strategic Partner

Posted at 20:11:58h in News 0 Comments

Partnership provides a cost effective alternative to the industry giants in the WFM market for North America 

June 27, 2012 – Centreville, VA 

XLScheduler, a market-leading provider of advanced contact center workforce management solutions, has announced its expanded commitment to serve the US market with the appointment of MicroAutomation as a strategic partner.  MicroAutomation is certified to represent XLScheduler in sales, implementation, training and ongoing support.  The relationship is designed to best leverage XLScheduler’s market-proven product, and MicroAutomation's extensive experience in developing and supporting advanced contact center solutions.

XLScheduler lives by their slogan "Workforce Management Made Affordable."  They offer a WFM solution which is considerably less expensive without forgoing functionality or quality, specifically targeting the small and medium-sized call centers.  The system has an optimization routine that automatically suggests the best possible schedule based on agent skills, availability and shift and break restrictions.  It does all the hard work of calculating hours, optimizing shifts and is able to recommending the workforce requirements according to forecasted activity.  XLScheduler also comes with an extensive reporting package which includes call traffic reports, cost management reports, and agent performance reports.

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1 Dec MicroAutomation and Siemens Enterprise Communications Announce Joint Interoperability Test Command (JITC) Certified Solution

Posted at 16:18:43h in News 0 Comments
April 10, 2012 – Centreville, VA

MicroAutomation, a leading provider of public safety call handling and contact center solutions, and Siemens Enterprise Communications, a premier provider of enterprise communications systems, today announced the enhancement of the Siemens HiPath 4000 DoD Certification to include the MicroAutomation CallCenter Millennium CCM E-911 solution.  This enhancement is now included in the Unified Capabilities Approved Product List.

Security testing was performed by the Defense Information System Agency (DISA)-led Information Assurance Teams.  The Interoperability Testing was conducted by the Joint Information Test Command (JITC) Global Information Grid Network Test Facility at Ft. Huachuca, AZ.  The JITC professionally tests, evaluates, and then certifies IT and telephony capabilities for Information Assurance and Interoperability.  This process enables the DoD and other U.S. government agencies to field JITC approved systems quickly and cost effectively.

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19 Jan MicroAutomation Releases MicroMessenger Powered by Voxeo

Posted at 20:04:57h in News 0 Comments

Application Suite Reduces Operational Costs for Cloud Customers

January 24, 2012 – Orlando, FL

Today, live from the Call Center Summit conference in Orlando, FL, MicroAutomation and Voxeo announce that MicroMessenger has become the first Voxeo Connect Certified Partner Application.  The interactive campaign management and outbound notification application from MicroAutomation, has undergone rigorous evaluation and validation.  It is now available in the Voxeo cloud for use with Voxeo Prophecy IVR Hosting.

This is the next step in the multi-faceted strategic partnership that the two companies initially announced in 2011.  At that time, MicroAutomation was certified as a preferred Professional Services partner as part of the Voxeo Connect partner program to provide IVR and CTI design, development and implementation services for Voxeo customers.

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14 Jul MicroAutomation and Voxeo Announce Strategic Partnership

Posted at 14:12:02h in News 0 Comments

MicroAutomation to Provide Professional Services Focused on Bridging the Cloud to Premise Gap

October 11, 2011 – Centreville, VA

MicroAutomation, a leading provider of contact center professional services, and Voxeo, the leading provider of Unlocked Communications, announced a multi-faceted strategic partnership.  MicroAutomation has been selected into Voxeo's Preferred Professional Services Partner program to provide IVR and CTI design, development and implementation services, on behalf of Voxeo, to their customers.  Both companies are working to integrate their technologies into existing products.  In addition, MicroAutomation is developing a version of their outbound IVR product to be available on Voxeo's Prophecy hosted cloud which is targeted for market launch at the Call Center Summit conference on January 23rd in Orlando, Florida.

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19 Jan MicroAutomation Recognized as "12 to Watch" Virginia Business

Posted at 19:21:56h in News 0 Comments

Growth Attributed to Intuitive Customer Service Philosophy that Reduces Operating Expenses 

September 1, 2011 – Centreville, VA

MicroAutomation has been named by the Virginia U.S. Senate Productivity and Quality Award (SPQA) Program as one of the "12 to Watch" businesses within the commonwealth of Virginia.  This program focuses on businesses that are poised for growth and evaluates each based on an assessment process that is centered on the Baldridge Criteria for Excellence.  Participation of this extensive evaluation is an indicator that MicroAutomation based company is well qualified to produce excellent results in the upcoming years.

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1 Dec MicroAutomation Appoints New COO

Posted at 16:19:42h in News 0 Comments

Scott Fischer to Lead Strategic Growth of MicroAutomation's Products & Services

December 9, 2010 – Centreville, VA

MicroAutomation, a systems integrator of call center solutions, announced today the appointment of Scott Fischer as the new Chief Operating Officer (COO).  Scott comes to MicroAutomation with over 20 years of experience in management and strategy in growing companies from many different stages.

"MicroAutomation has so many outstanding assets - in its products and highly skilled staff, that it is well positioned for significant growth," stated Fischer.  "The company is established as a market leader in the IVR, E-911, and CTI space, including its strategic partnerships with other industry-leading technology providers.  This combination, and an impressive existing customer base, provides an exciting platform to work with the other company leaders in helping MicroAutomation to continue to achieve great things."

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19 Jan MicroAutomation launches IVR for WSSC

Posted at 19:14:02h in News 0 Comments

Self-Service Automation Reduces Agent Hold Times by 50%

November 2, 2010 – Centreville, VA

MicroAutomation, a systems integrator of call center automation solutions, announced the launch of two new speech enabled, Interactive Voice Response (IVR) systems for the Washington Suburban Sanitary Commission (WSSC).  The first is a "Customer Care" application and the second an "Inspection Scheduling" application.  These applications will provide ease of use for the customer and more efficient method for customers to pay bills and schedule inspections.  Additionally, these applications will free call center agents to address more complex customer inquiries.

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