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30 Mar MicroAutomation’s 911 Product Receives Expanded DoD JITC Certification

CallCenter Millennium E911 Version 3.4 now Certified with Unify's OpenScape Voice v9 SIP-Based Platform

Centreville, VA – March 30, 2017. MicroAutomation, a recognized leader in 911 solutions announced today that the company’s CallCenter Millennium E911 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance (IA) and interoperability (IO) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector.  https://aplits.disa.mil/processAPList

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11 Nov MicroAutomation Approved to Provide Virtual Hold Technology's Products on Its GSA Schedule 70

MicroAutomation has expanded its existing strategic partner relationship with Virtual Hold Technology through the addition of their market-leading products on MicroAutomation’s comprehensive suite of contact center products and services available through its GSA Schedule 70.

Centreville, VA – November 8, 2016 – MicroAutomation has been granted approval by the US General Services Administration (GSA) to offer Virtual Hold Technology’s core technologies to qualified buyers through its Schedule 70. The Schedule provides contracting convenience and guaranteed competitive pricing to Federal and State Government buyers and other qualifying research and educational institutions

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12 Sep MicroAutomation Appointed as Gold Partner to Offer Interactive Intelligence Suite of Customer Engagement Solutions

Posted at 21:04:58h in News 0 Comments

MicroAutomation adds Interactive Intelligence’s Customer Interaction Center software, Interactive Communications-As-A-Service access and software, and PureCloud Engagesm to its comprehensive contact center solutions portfolio.

 

Centreville, VA – February 18, 2016 – Interactive Intelligence (ININ) and MicroAutomation signed a Gold Partner agreement enabling MicroAutomation to sell, implement and support their entire suite of premise-based and hosted solutions. Additionally, MicroAutomation developed seamless integration of its OmniEngage proactive customer engagement framework to both the PureCloud and Customer Interaction Center products.

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1 Dec MicroAutomation’s 911 Product Receives Expanded DoD JITC Certification

Posted at 16:09:42h in News 0 Comments

CallCenter Millennium E-911 Version 3.4 now Certified with Windows Server 2012, and Supports NextGen VoIP and Wireless Calls, in Addition to Traditional Landline Calls 

Centreville, VA – January 19, 2016. MicroAutomation, a recognized leader in 911 solutions announced today that the company’s CallCenter Millennium E9-1-1 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance (IA) and interoperability (IO) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector.  https://aplits.disa.mil/processAPList.action

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14 Feb MicroAutomation Announces OmniEngage Cloud Solution

Posted at 17:54:33h in News 0 Comments

MicroAutomation Announces OmniEngage - Next Generation Cloud Solution for Customer Service

OmniEngage combines MicroAutomation's team of Mavens, MicroMessenger self-service framework with the Aspect Zipwire cloud contact center technology

CENTREVILLE, VA - May 21, 2015 -- MicroAutomation announced today the launch of OmniEngage, the next generation cloud service for customer service. Today's consumer-based contact centers must effectively serve 3 somewhat competing pressures: (1) customer experience, (2) agent cost, and (3) operational expense. MicroAutomation’s OmniEngage suite of solutions addresses all three.

OmniEngage brings together MicroAutomation's widely recognized MicroMessenger interactive customer engagement products with the Aspect Zipwire contact center solution – all on a reliable and secure cloud platform. Companies can reduce their customer's effort to resolve their issue with them through proactive and interactive engagement, intuitive IVR self-service, and full multi-channel interactions. Agent effectiveness and efficiency are dramatically improved through market-leading Work Force Optimization (WFO) processes, intelligent call routing, and CRM integration. Operational economies are found from a scalable hosted application model which shifts traditional capital expenditures to a usage-based operational model.

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1 Dec 911 Industry Experts Come Together to Test Next Generation Systems

Posted at 17:02:45h in News 0 Comments

Industry Collaboration Events (ICE) hosted by NENA: the 911 Association

 
November 17, 2014 – Centreville, VA

Beginning November 9 in Wheaton, Illinois, Next Generation 911 (NG911) experts and vendors participated in the latest in a series of Industry Collaboration Events (ICE) hosted by NENA: The 911 Association. The interactive event focused on the testing of end-to-end NG911 system functionality, interaction between vendor elements, and interoperability.

In order to ensure the introduction of NG911 goes smoothly, it is imperative that vendors work together. Through the ICE program, NENA provides these stakeholders with a venue for collaboration that can facilitate the building of reliable, secure, interoperable networks and NG911 services.

"I am thrilled to see so many of our 911 industry partners working together at this event for the benefit of public safety," said NENA President Christy Williams, ENP. "I appreciate the time, talent, and energy committed by all for this important endeavor."

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1 Dec Government Security News recognizes consolidated dispatch center utilizing Intergraph® technology

Posted at 16:15:21h in News 0 Comments

The Maryland Aviation Administration implemented Intergraph’s cohesive PSIM (I/Security) plus computer-aided dispatch system (I/CAD) with other technologies, forming a Consolidated Dispatch Center (CDC) at BWI located in Anne Arundel County, Maryland

 
August, 14 2014 – Huntsville, AL

Baltimore/Washington International Thurgood Marshall (BWI) Airport and Intergraph were recently recognized by Government Security News magazine’s Airport/Seaport/Border Security Awards program in the categories of Most Notable Airport Security Program, Large Airports and Best Physical Security Information Management System (PSIM).  The Maryland Aviation Administration implemented Intergraph's cohesive PSIM (I/Security) plus computer-aided dispatch system (I/CAD) with other technologies, forming a Consolidated Dispatch Center (CDC) at BWI located in Anne Arundel County, Maryland.

The primary mission of the CDC at BWI is to provide emergency calls for service processing and dispatching for all airport police, fire, and emergency medical services.  Using Intergraph's public safety and security solutions, the Maryland Aviation Administration has a fully integrated platform, including all necessary software, hardware and integration services for multi-system and multi-agency coordination.  The CDC monitors and responds to several thousand alarms generated from campus-wide safety and security systems.  The CDC also functions as a secondary Public Safety Answering Point (PSAP) to the Anne Arundel County PSAP to support airport emergency calls that are initially received by Anne Arundel County.  The airport maintains numerous mutual aid agreements with various jurisdictions.

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1 Dec MicroAutomation Earns Additional DoD JITC Certification for E-911

Posted at 16:17:05h in News 0 Comments

CallCenter Millennium with Enhanced 911 capabilities, has successfully passed Interoperability (IO) and Information Assurance (IA) testing and certification from the Department of Defense Joint Interoperability Test Command (JITC)

 
December 17, 2013 – Centreville, VA

MicroAutomation, a recognized leader of 911 solutions, announced today the company's CallCenter Millennium with Enhanced 911 capabilities has successfully passed Interoperability (IO) and Information Assurance (IA) testing and certification from the Department of Defense Joint Interoperability Test Command (JITC).  JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of security and interoperability testing for systems developed to operate within the DoD.

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19 Jan MicroAutomation Announces the Availability of Enghouse Interactive & Voxeo Products On Their GSA Schedule

Posted at 20:18:23h in News 0 Comments
October 22, 2013 – Centreville, VA

MicroAutomation announces the addition of Enghouse Interactive's Contact Center Enterprise solutions and Voxeo's Hosted and Premise IVR solutions to its U.S. General Services Administration (GSA) Information Technology (IT) Schedule 70 contract.  Aspect Software acquired Voxeo in July, 2013.

The GSA IT Schedule 70, more commonly referred to as Schedule 70, is a procurement vehicle companies utilize to sell their IT products and services to government and other customers.  Purchasing through the Schedule 70 allows eligible customers to bypass lengthy competitive procurement processes while still ensuring "most favorable" competitive pricing.  Additionally, MicroAutomation can now provide a unique teaming opportunity to its partners pursuing government contracts.

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19 Jan Aspect Software Introduces the Addition of MicroAutomation as New North America Channel Partner

Posted at 20:20:37h in News 0 Comments
September 17, 2013 – Phoenix, AZ 

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a new North America channel partner.  MicroAutomation will add Aspect's portfolio of products and technologies to their consulting and implementation services.  The new agreement builds on the existing MicroAutomation and Voxeo relationship in which MicroAutomation became a leading Voxeo partner in building both cloud and premise-based contact center solutions on the Voxeo Prophecy and CXP platforms.  Aspect announced its acquisition of Voxeo in July, 2013.

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