Press Releases

8 Jan MicroAutomation Adds Proven Industry Leader to Its Emergency Operations Solutions Practice

Former Verizon Business and Frontier Communication’s Public Safety Executive Joins MicroAutomation as Vice President, Emergency Operation Solutions Practice

Centreville, VA – January 8, 2019. MicroAutomation, a leading provider of emergency operations and NextGen 9-1-1 solutions, announced the appointment of Candace Allred to their leadership team.

Read More

1 Aug Logan County Emergency Operations Center implements MicroAutomation's NG9-1-1 Solution

Logan County, WV, Seamlessly migrated from their Legacy E9-1-1 Solution to Omni911

Centreville. VA - July 17, 2018.

The Logan County Emergency Operations Center, located in Logan County WV, seamlessly migrated to MicroAutomation’s Next Generation 9-1-1 Solution, Omni911. Logan County signed a contract with MicroAutomation in May 2018 and had an urgent need to replace a legacy system that was not meeting the County’s needs.

Read More

23 Oct MicroAutomation's 911 Product Receives Another Expanded DoD JITC Certification

CallCenter Millennium E9-1-1 Version 3.4 now adds Genband EXPERiUS to the list of Certified Platforms

MicroAutomation, a recognized leader in 9-1-1 solutions announced today that the company’s CallCenter Millennium E9-1-1 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of Information Assurance (IA), Interoperability (IO) and Cybersecurity (CS) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector.

Read More


Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.