“We are excited to find a company like MicroAutomation who shares our passion and commitment in improving contact center operations,” stated Umesh Jain, Founder and CEO of Nowanalytics. “Additionally, the level of domain and application development experience that MicroAutomation brings in the contact center automation space will enable our customers to fully realize the ROI potential that Nowanalytics identifies.”
About Nowanalytics
Nowanalytics provides an integrated contact center and customer data analytics solution that enables organizations to benefit from applying data driven management and decision making in their business to get results from business intelligence. The company was founded in 2007 by Umesh Jain as an offshoot from Merging Elements. Merging Elements has been helping companies better understand, analyze, plan and execute on customer strategies across multiple online and offline interaction channels, including contact centers, self service and retail since 2000.