Press Releases

MicroAutomation Releases MicroMessenger Powered By Voxeo

Application Suite Reduces Operational Costs for Cloud Customers

January 24, 2012 – Orlando, FL: Today, live from the Call Center Summit conference in Orlando, FL, MicroAutomation and Voxeo announce that MicroMessenger has become the first Voxeo Connect Certified Partner Application. The interactive campaign management and outbound notification application from MicroAutomation, has undergone rigorous evaluation and validation. It is now available in the Voxeo cloud for use with Voxeo Prophecy IVR Hosting.

This is the next step in the multi-faceted strategic partnership that the two companies initially announced in 2011. At that time, MicroAutomation was certified as a preferred Professional Services partner as part of the Voxeo Connect partner program to provide IVR and CTI design, development and implementation services for Voxeo customers.

MicroMessenger is a platform independent application that represents the packaging of the company’s best practices born out of more than 12 years of successful outbound customer contact experience, servicing millions of our clients’ customers. The latest release contains several ready-to-use campaign templates for simple appointment and payment reminders, customer surveys, and customer or employee notifications. Companies are increasingly using outbound communications to improve customer loyalty, drive revenue and cut costs.

“MicroMessenger offers an exciting opportunity for organizations that are looking to improve their customer communications through proactive event-based contact,” stated Scott Fischer, MicroAutomation’s COO. “By leveraging Voxeo’s 100 percent uptime hosted cloud, customers can quickly and affordably create, launch, and scale high-value outbound applications.”

John Amein, SVP of product management at Voxeo, said, “We’re excited to partner with MicroAutomation. Their proven, easy-to-use campaign manager, combined with our battle-tested outbound IVR platform offers robust functionality for mission critical applications. We’ve delivered billions of outbound notifications on the Voxeo platform, and we see proactive customer care using voice and mobile channels like SMS playing a larger, more strategic role in how companies interact with customers.”

About Voxeo

Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web, unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving – fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.

About MicroAutomation

Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels – phone, mobile, web, text, social, and agent – while reducing the overall operating costs to service your customers. Our mission is simple – enable effective, efficient self-service to your customers through our reduce customer effort strategy.

For more information, contact:
Marketing
MicroAutomation
Phone: 703.543.2121
marketing@microautomation.com