Press Releases

MicroAutomation Recognized As “12 To Watch” Virginia Business

Growth Attributed to Intuitive Customer Service Philosophy that Reduces Operating Expenses

September 1, 2011 – Centreville, VA: MicroAutomation has been named by the Virginia U.S. Senate Productivity and Quality Award (SPQA) Program as one of the “12 to Watch” businesses within the commonwealth of Virginia. This program focuses on businesses that are poised for growth and evaluates each based on an assessment process that is centered on the Baldridge Criteria for Excellence. Participation of this extensive evaluation is an indicator that MicroAutomation based company is well qualified to produce excellent results in the upcoming years.The SPQA bases their selection of “12 to Watch” participants on businesses that show sustainable growth predicting factors. Jo Rohr, Virginia SQPA stated – those businesses on the cusp of major growth which are able to address the broader issues associated with the Nation’s performance excellence standards have a higher probability of success.””We are honored to have been chosen to participate in this program,” commented Scott Fischer, MicroAutomation’s COO. “Our organization has been growing and is on the brink of some amazing things – to have the state recognize those facts is evidence that we are moving in the right direction and acknowledges the accomplishments that have already been made at MicroAutomation.

About MicroAutomation

Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels – phone, mobile, web, text, social, and agent – while reducing the overall operating costs to service your customers. Our mission is simple – enable effective, efficient self-service to your customers through our reduce customer effort strategy.

For more information, contact:
Marketing
MicroAutomation
Phone: 703.543.2121
marketing@microautomation.com