Faysal Tay Joins MicroAutomation's Emergency Solutions Practice
Centreville, VA – January 24, 2018. MicroAutomation, a recognized leader in 911 solutions, announced the appointment of Faysal Tay as the Vice President Practice Leader of Emergency Operations Solutions.
Faysal comes to MicroAutomation with more than 17 years of public safety experience as a public safety consultant and public safety software sales leader. Faysal brings a unique perspective to leadership with an established subject matter expertise in public safety, and extensive program management and operations leadership experience.
"Faysal brings tremendous industry perspective and 911 customer solution experience to our company and customers", stated Suresh Gursahaney, MicroAutomation's founder and CEO. "Our PSAP customers are unique in their absolute focus on their mission and critical role in public safety. Faysal has a deep appreciation of the importance of our product's performance and ease of use to support our customers ability to meet their mission goals."
"I am very excited to join MicroAutomation and continue to assist public safety agencies implement solutions that meet their current and future needs," Said Mr. Tay. "Its great to be part of a company that is focused on the client experience and building and deploying products that are compliant with existing standards while focusing on the usability and flexibility of the solution to enhance the user experience"
For 26 years, MicroAutomation has focused on delivering impactful contact center and 911 solutions that provide our customers with reliable, flexible and cost-effective technology. MicroAutomation’s E-911 and new NG911 PSAP solutions are proven, powerful, and reliable -and are certified by the DoD Joint Interoperability Test Command (JITC). Purpose-built, MicroAutomation’s software-based solutions provide a complete suite of call-taking and response functions that complies with the evolving NENA i3 standards. Supported by MicroAutomation’s 24x7x365 support, these systems are built to support the increasing demands facing emergency operations centers of all types and sizes. MicroAutomation is an active contributor and participant of the NENA standards committees defining the standards for NG911, and an active participant in NENA’s Industry Collaboration Events (ICE) to ensure interoperability with other NG911 products.