CallCenter Millennium with Enhanced 911 capabilities, has successfully passed Interoperability (IO) and Information Assurance (IA) testing and certification from the Department of Defense Joint Interoperability Test Command (JITC)
December 17, 2013 – Centreville, VA
MicroAutomation, a recognized leader of 911 solutions, announced today the company's CallCenter Millennium with Enhanced 911 capabilities has successfully passed Interoperability (IO) and Information Assurance (IA) testing and certification from the Department of Defense Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of security and interoperability testing for systems developed to operate within the DoD.
The MicroAutomation software-based solution has previously been certified with both Nortel and Siemens telephony switches, and now is independently certified with key Avaya and Cisco phone systems. This certification is critical in supporting the U.S. Armed Forces in fulfilling the DoD mandates outlined in the 2010 Ft. Hood Follow-on Review that requires all DoD facilities to have E911 capabilities "commensurate with and supportable by the E911 systems of the surrounding local communities" by the end of 2014. This critical initiative requires the type of cost effective and flexible solution provided by MicroAutomation which makes maximum re-use of existing infrastructure and is consistent with the solutions in use today in state and local centers.
"Supporting the DoD mandate is critical in the protection of life and property at our DoD facilities," states Suresh Gursahaney, Founder and CEO. "We believe our approach to E911 best exemplifies reliability and cost effectiveness by incorporating our advanced commercial contact center technology experience into this purpose-built software-based solution. And now with the formal certification across all major phone systems in use at these bases, we are well positioned to support our prime contractor partners in delivering on this mandate. More importantly, our core architecture is 'Next Gen 911 ready' to support the emerging technical standards being developed by the National Emergency Number Association (NENA) for seamless upgrades in the future."
Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels - phone, mobile, web, text, social, and agent - while reducing the overall operating costs to service your customers. Our mission is simple - enable effective, efficient self-service to your customers through our reduce customer effort strategy.
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