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1 AugMicroAutomation Continues to Grow Its Emergency Operations Solutions Practice

Former Executive Director of Emergency Communication 911 Joins MicroAutomation’s NG9-1-1 Practice

Centreville, VA – August 1, 2018. MicroAutomation, a recognized leader in 9-1-1 solutions, announced the appointment of Thomas (Tommy) Thompson as an Account Executive for Next Generation 9-1-1 (NG9-1-1).

Tommy comes to MicroAutomation with over 20 years of experience in the public safety communications industry, including having recently served as the Executive Director of Emergency Communications 9-1-1 for Kenton County Kentucky. Tommy has experience in providing interoperable communications to public safety first responders, including proficiency in Computer Aided Dispatch (CAD) and NG9-1-1 technologies.

“Tommy has an extensive career in all phases of public safety operations, especially 9-1-1 communications,” says Faysal Tay, MicroAutomation’s VP of Emergency Operations Solutions. “We look forward to leveraging his direct hands-on emergency solutions experience, project management skills and his expertise in successful grant development for our customers.”

“I am very excited to join MicroAutomation’s Emergency Operations Solutions team as they continue their expansion,” says Mr. Thompson. “I have seen too many empty promises made by other manufacturers and vendors, and I welcome this chance to be part of a team that is committed to do the right things, the right way.” 

About MicroAutomation

For 26 years, MicroAutomation has focused on delivering impactful contact center and 911 solutions that provide our customers with reliable, flexible and cost-effective technology. MicroAutomation’s E-911 and new NG911 PSAP solutions are proven, powerful, and reliable -and are certified by the DoD Joint Interoperability Test Command (JITC). Purpose-built, MicroAutomation’s software-based solutions provide a complete suite of call-taking and response functions that complies with the evolving NENA i3 standards. Supported by MicroAutomation’s 24x7x365 support, these systems are built to support the increasing demands facing emergency operations centers of all types and sizes. MicroAutomation is an active contributor and participant of the NENA standards committees defining the standards for NG911, and an active participant in NENA’s Industry Collaboration Events (ICE) to ensure interoperability with other NG911 products.

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