MicroAutomation Awarded Genesys Gold Partner Certification
MICROAUTOMATION AWARDED GENESYS GOLD PARTNER CERTIFICATION
April 23, 2007 – Manassas, VA: MicroAutomation, a leading systems integrator of contact center solutions, today announced that it has achieved Gold Certification on the Genesys Voice Platform. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.
MicroAutomation and Genesys are helping businesses transform their contact centers into dynamic business assets that provide the highest level of service and agent productivity. The MicroAutomation/Genesys call center automation solution has already revolutionized the Medicare arena in the healthcare industry – becoming the de facto standard in Medicare call centers in over 30 states for over 14 million calls annually. The benefit to customers is increased automation, superior customer service and exceeding business and customer requirements. MicroAutomation is certified in the United States and this is their first Gold Certification.
“We are excited to be the first Gold-certified partner in the Genesys Voice Platform family with VoiceGenie specialization,” said Suresh Gursahaney, President and CEO of MicroAutomation. “The Genesys Gold Certification Program goes hand-in-hand with our company’s mission to provide a superior customer experience. We look forward to continuing our productive partnership with Genesys and providing innovative solutions for all of our customers.”
“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “MicroAutomation was awarded this certification for its commitment to quality service delivery and customer satisfaction.”
To qualify for Gold Certification status, a partner must meet the following criteria:
- A proven history of customer implementations within the past two years
- High customer satisfaction – customers are surveyed
- A full lab system in place for all Genesys products certified and supported
- Extensive employee training for all Genesys products certified and supported
- Professional services methodologies and best practices in place and adhered to
- Technical support infrastructure, personnel and practices in place
Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools and enablement services provided only to Gold partners. Additional details on Genesys Certified Partner Program are available online at:
http://www.genesys.com/partner-network/partner-network-program.
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities to be transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet.