Press Releases

MicroAutomation Appoints New COO

Scott Fischer to Lead Strategic Growth of MicroAutomation’s Products & Services

December 9, 2010 – Centreville, VA: MicroAutomation, a systems integrator of call center solutions, announced today the appointment of Scott Fischer as the new Chief Operating Officer (COO). Scott comes to MicroAutomation with over 20 years of experience in management and strategy in growing companies from many different stages.

“MicroAutomation has so many outstanding assets – in its products and highly skilled staff, that it is well positioned for significant growth,” stated Fischer. “The company is established as a market leader in the IVR, E-911, and CTI space, including its strategic partnerships with other industry-leading technology providers. This combination, and an impressive existing customer base, provides an exciting platform to work with the other company leaders in helping MicroAutomation to continue to achieve great things.”

Mr. Fischer’s background includes 16 years of experience with Accenture, and leading several early-stage and emerging companies in achieving dramatic growth and expansion, as well as leading several strategic M&A transactions. He has filled several executive leadership roles including Sales, Marketing, Development & Delivery, Finance, and Administration. This experience includes serving as COO for Brightline Compliance, a leading legal compliance training and consulting firm, and President and CEO for the Center for Systems Management. Most recently, Mr. Fischer was SVP at Ciphent, a market leader in providing cyber security products and solutions – which was acquired in September, 2010. He holds a B.S. in Accounting from University of Maryland.

“We are excited to add Scott to our team at MicroAutomation,” commented Suresh Gursahaney, President and CEO of MicroAutomation. “His proven track record of success will be the perfect addition to our team and help to move MicroAutomation into our next phase of growth.”

About MicroAutomation

Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels – phone, mobile, web, text, social, and agent – while reducing the overall operating costs to service your customers. Our mission is simple – enable effective, efficient self-service to your customers through our reduce customer effort strategy.

For more information, contact:
Marketing
MicroAutomation
Phone: 703.543.2121
marketing@microautomation.com