Partnership provides a cost effective alternative to the industry giants in the WFM market for North America
June 27, 2012 – Centreville, VA: XLScheduler, a market-leading provider of advanced contact center workforce management solutions, has announced its expanded commitment to serve the US market with the appointment of MicroAutomation as a strategic partner. MicroAutomation is certified to represent XLScheduler in sales, implementation, training and ongoing support. The relationship is designed to best leverage XLScheduler’s market-proven product, and MicroAutomation’s extensive experience in developing and supporting advanced contact center solutions.
XLScheduler lives by their slogan “Workforce Management Made Affordable.” They offer a WFM solution which is considerably less expensive without forgoing functionality or quality, specifically targeting the small and medium-sized call centers. The system has an optimization routine that automatically suggests the best possible schedule based on agent skills, availability and shift and break restrictions. It does all the hard work of calculating hours, optimizing shifts and is able to recommending the workforce requirements according to forecasted activity. XLScheduler also comes with an extensive reporting package which includes call traffic reports, cost management reports, and agent performance reports.
“We are excited to be able to bring such a robust WFM application to our customers at such an attractive price point,” stated Scott Fischer, MicroAutomation’s COO. “This will allow our customers to realize significant savings in agent costs through a more analytical approach to staffing and agent performance management.”
“Working with MicroAutomation allows us to combine their 20 years of contact center automation and support experience with our flexible and responsive product to our North American customers,” added Emma Skygebjerg, CEO of XLScheduler. “Our customers will benefit from both their implementation assistance, and the highest level of ongoing support.”
About XLScheduler
XLScheduler is a Swedish company with headquarters in Partille, on the west coast of Sweden. The company was founded in 1994 and has developed Workforce Management and Time Registration systems since 1997. Today, hundreds of call centers in Europe and North America use XLScheduler’s Workforce Management system for creating automatic scheduling optimized to meet their individual requirements.