October 22, 2013 – Centreville, VA
MicroAutomation announces the addition of Enghouse Interactive's Contact Center Enterprise solutions and Voxeo's Hosted and Premise IVR solutions to its U.S. General Services Administration (GSA) Information Technology (IT) Schedule 70 contract. Aspect Software acquired Voxeo in July, 2013.
The GSA IT Schedule 70, more commonly referred to as Schedule 70, is a procurement vehicle companies utilize to sell their IT products and services to government and other customers. Purchasing through the Schedule 70 allows eligible customers to bypass lengthy competitive procurement processes while still ensuring "most favorable" competitive pricing. Additionally, MicroAutomation can now provide a unique teaming opportunity to its partners pursuing government contracts.
"Having our manufacturer partners' products available on our GSA Schedule alongside of our own enables us to provide more comprehensive and cost effective solutions both directly to our government customers and through our partner community," said Scott Fischer, Chief Operating Officer at MicroAutomation. "MicroAutomation understands the unique needs of our government customers, and the importance of providing competitive pricing and efficient procurement."
The addition of Enghouse and Voxeo product lines adds to MicroAutomation's current suite of advanced contact center products and professional services including our CallCenter Millennium, MicroMessenger and E9-1-1 CTI and IVR products. MicroAutomation's full list of approved products and services can be found on Schedule 70 under contract number GS-35F-0419L.
Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels - phone, mobile, web, text, social, and agent - while reducing the overall operating costs to service your customers. Our mission is simple - enable effective, efficient self-service to your customers through our reduce customer effort strategy.
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