MicroAutomation and Siemens Enterprise Communications Announce Joint Interoperability Test Command (JITC) Certified Solution

April 10, 2012 – Centreville, VA: MicroAutomation, a leading provider of public safety call handling and contact center solutions, and Siemens Enterprise Communications, a premier provider of enterprise communications systems, today announced the enhancement of the Siemens HiPath 4000 DoD Certification to include the MicroAutomation CallCenter Millennium CCM E-911 solution. This enhancement is now included in the Unified Capabilities Approved Product List.Security testing was performed by the Defense Information System Agency (DISA)-led Information Assurance Teams. The Interoperability Testing was conducted by the Joint Information Test Command (JITC) Global Information Grid Network Test Facility at Ft. Huachuca, AZ. The JITC professionally tests, evaluates, and then certifies IT and telephony capabilities for Information Assurance and Interoperability. This process enables the DoD and other U.S. government agencies to field JITC approved systems quickly and cost effectively.

About Siemens Enterprise Communications

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience. This award-winning “Open Communications” approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company’s OpenPath commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks. For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com or www.enterasys.com.

About MicroAutomation

Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels – phone, mobile, web, text, social, and agent – while reducing the overall operating costs to service your customers. Our mission is simple – enable effective, efficient self-service to your customers through our reduce customer effort strategy.

For more information, contact:
Marketing
MicroAutomation
Phone: 703.543.2121
marketing@microautomation.com

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