September 17, 2013 – Phoenix, AZ
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a new North America channel partner. MicroAutomation will add Aspect's portfolio of products and technologies to their consulting and implementation services. The new agreement builds on the existing MicroAutomation and Voxeo relationship in which MicroAutomation became a leading Voxeo partner in building both cloud and premise-based contact center solutions on the Voxeo Prophecy and CXP platforms. Aspect announced its acquisition of Voxeo in July, 2013.
"Aspect has a strategic goal to significantly expand our partner-delivered solutions in the next year so we are very excited to have MicroAutomation as a new member of our expanding partner community," says Tom Shepherd, Aspect vice president of worldwide channels. "MicroAutomation has built a solid reputation as industry thought leaders and solutions experts that complement and expand our existing capabilities, add incremental value to Aspect customers, and support our channel growth goals."
Under the agreement, MicroAutomation will expand their support of the Voxeo portfolio to include the Aspect suite of customer interaction solutions including Aspect Unified IP and Workforce Optimization. Aspect's solution set will complement MicroAutomation's design methodology for intuitive self-service and agent-enablement solutions that deliver both improved customer experience and reduced operational cost. In addition, the relationship will also bring MicroAutomation's MicroMessenger customer engagement product as a logical extension to Aspect's agent-focused solutions.
"MicroAutomation now has the opportunity to expand our solutions within the contact center to include the full reach of Aspect products," says Chad Wright, MicroAutomation CTO and Commercial Practice Lead. "The Aspect product line fits into the MicroAutomation philosophy of recommending industry leading technology on which we can build contact center solutions that both contain ongoing costs and truly give our customers competitive advantage in customer service."
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels - phone, mobile, web, text, social, and agent - while reducing the overall operating costs to service your customers. Our mission is simple - enable effective, efficient self-service to your customers through our reduce customer effort strategy.
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