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1 Dec911 Industry Experts Come Together to Test Next Generation Systems

Posted at 17:02:45h in News 0 Comments

Industry Collaboration Events (ICE) hosted by NENA: the 911 Association

 
November 17, 2014 – Centreville, VA

Beginning November 9 in Wheaton, Illinois, Next Generation 911 (NG911) experts and vendors participated in the latest in a series of Industry Collaboration Events (ICE) hosted by NENA: The 911 Association. The interactive event focused on the testing of end-to-end NG911 system functionality, interaction between vendor elements, and interoperability.

In order to ensure the introduction of NG911 goes smoothly, it is imperative that vendors work together. Through the ICE program, NENA provides these stakeholders with a venue for collaboration that can facilitate the building of reliable, secure, interoperable networks and NG911 services.

"I am thrilled to see so many of our 911 industry partners working together at this event for the benefit of public safety," said NENA President Christy Williams, ENP. "I appreciate the time, talent, and energy committed by all for this important endeavor."

MicroAutomation, Inc. of Virginia participated in the ICE 6 event with its Omni911and NextGen 911 Communications Controller products. Working collaboratively with the other participating vendors, MicroAutomation conducted a wide array of interoperability tests for functional elements defined in the NENA i3 NG911 specification. The results of the tests were critical to understand and validate the features that NG911 provides for the industry as a whole.

"We are excited to have been able to participate in this truly collaborative event," said Suresh Gursahaney, MicroAutomation's Founder and CEO. "NG911 cannot happen without all of us in the vendor community being completely committed to open and end-to-end interoperability. This event and the work by the various participating organizations leading up to this will significantly accelerate our ability to bring these solutions to market."

"It has been exciting to watch successful end-to-end NG911 system testing," Williams continued. "We thank the Illinois Institute of Technology for hosting this critical event and INdigital Telecom for assisting in establishing the network connectivity between participants."

Additional ICE program details are available at www.nena.org/ice.

 

About MicroAutomation

Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels - phone, mobile, web, text, social, and agent - while reducing the overall operating costs to service your customers. Our mission is simple - enable effective, efficient self-service to your customers through our reduce customer effort strategy.

For more information, contact:
Marketing
MicroAutomation
Phone: 703.543.2121
marketing@microautomation.com

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