MicroAutomation Helps Online Retailer Implement Personalized Self-Service
Customer support is vital to any retailer's success. When
FULLBEAUTY noticed their customers were only able to locate their order successfully through their self-service application 53 percent of the time, they knew they needed to improve the customer experience, while also reducing their operating costs.
FULLBEAUTY selected MicroAutomation to help them overcome these challenges and act as a trusted adviser. Our team was able to produce the results they were seeking with minimal investment.
Inside this free case study, see how MicroAutomation was able to deliver a quantifiable, positive outcome for FULLBEAUTY, as well as their customers.
Increase in callers successfully finding their orders
Of callers had their order located automatically by Caller ID
Drop in average call duration