Our Managed Services provide complete functional and technical support for all your self-service applications and contact center technology. Our Managed Services offering covers all phases of solution architecture, application development, to production support, and a suite of additional services designed to ensure that the customer service exceeds the expectations of your customers.
We provide a fixed price operational model to cover the needed ongoing tuning and enhancements required to maximize the effectiveness of each supported component and adapt to business changes:
We apply our core value to reduce customer effort into all phases, setting a goal of reducing the steps, time, and overall effort of both your customers and agents to either resolve an issue or question. We utilize an Agile Scrum approach to drive continuous improvements and enhancements to both self-service and agent applications. From a support perspective, we proactively monitor and execute sample transactions, providing a 100% uptime guarantee.
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.