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Managed Services

Our Managed Services provide complete functional and technical support for all your self-service applications and contact center technology. Our Managed Services offering covers all phases of solution architecture, application development, to production support, and a suite of additional services designed to ensure that the customer service exceeds the expectations of your customers.

We provide a fixed price operational model to cover the needed ongoing tuning and enhancements required to maximize the effectiveness of each supported component and adapt to business changes:

  • Reduced Capital Expenditure (CAPEX)
  • Maximize Return on Investment (ROI)
  • Lower Total Cost of Ownership (TCO)
  • Eliminate Project Change Requests (CRs)
  • Focus Your Resources on Core Business Objectives

IMPROVE CUSTOMER EXPERIENCE

  • Continuous updates to customer service applications
  • Omnichannel customer engagement
  • Metrics, or Key Performance Indicators (KPIs), driven service

UPGRADE TECHNOLOGY

  • Adoption of new channels
  • Migration to cloud

REDUCE OPERATING COSTS

  • Eliminate project change requests (CRs)
  • Allocate IT resources on core business objectives
  • Maximize self-service channel utilization

IMPLEMENTATION

We apply our core value to reduce customer effort into all phases, setting a goal of reducing the steps, time, and overall effort of both your customers and agents to either resolve an issue or question. We utilize an Agile Scrum approach to drive continuous improvements and enhancements to both self-service and agent applications. From a support perspective, we proactively monitor and execute sample transactions, providing a 100% uptime guarantee.

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ARE YOU READY FOR THE NEXT GENERATION OF CUSTOMER COMMUNICATION?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.