MicroAutomation will attend events throughout 2018 to allow us to stay at the forefront of the contact center and emergency operations industries, evaluate new products and technologies, and support community events. Our participation in industry and community activities allows us to bring optimal technology to you and ensure that our community continues to grow and prosper.

Current events include:

Aspect ACE 2019

By: MicroAutomation

Posted at Jun 21, 2019 2:50:27 PMh in Contact Center Solutions, Aspect, Digital Deflection 0 Comments

Aspect ACE 2019 | July 29 - August 1 | The Venetian | Las Vegas, Nevada

Join industry leaders, Aspect engineers, MicroAutomation and your peers for four days of collaboration, discovery and networking at the ACE 2019 conference. With an emphasis on industry issues, best practices and innovation, ACE offers an unparalleled opportunity to connect with other professionals in the customer experience, contact center, workforce and IT arenas. If you are attending, be sure to stop by MicroAutomation's booth to learn about our Digital Deflection strategies and how to extend the value of the Aspect platform.

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Past Event: Society for Research on Nicotine and Tobacco (SRNT) 2019

By: MicroAutomation

Posted at Feb 25, 2019 10:58:08 AMh in Contact Center Solutions, microstudy 0 Comments
SRNT 2019 | February 20-23 | Hilton San Francisco Union Square | San Francisco, California

The Society for Research on Nicotine and Tobacco (SRNT) is the only professional association dedicated exclusively to the support of researchers, academics, treatment professionals, government employees, and more working across disciplines in the field of nicotine and tobacco research. Every year they hold a conference to bring together nicotine and tobacco researchers around the world. MicroAutomation will be sponsoring as well as exhibiting at this years conference. We will be showcasing MicroStudy, our intuitive clinical research application for data collection and analysis.

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Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.