MicroAutomation will attend events throughout 2018 to allow us to stay at the forefront of the contact center and emergency operations industries, evaluate new products and technologies, and support community events. Our participation in industry and community activities allows us to bring optimal technology to you and ensure that our community continues to grow and prosper.

Current events include:

APCO 2019

By: MicroAutomation

APCO 2019 | August 11-14 | Baltimore Convention Center | Baltimore, MD

APCO 2019 is the premier event for public safety communications officials, from frontline telecommunications to comm center managers to public safety communications equipment and service vendors. Starting August 11, APCO 2019 offers four days of educational sessions, committee meetings and special events, paired with two full days of exhibits.

MicroAutomation will be demoing our Next Generation 911 call handling solution, Omni911 at booth #471. Be sure to stop by!

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Past Event: 2019 Wisconsin NENA Conference

By: MicroAutomation

Wisconsin NENA | May 12 - 15 | Kalahari Resort | Baraboo, Wisconsin

The Wisconsin NENA / APCO (WIPSCOM) show is the premier event for public safety officials and telecommunicators in Wisconsin. This show is a partnership conference for the Wisconsin APCO and the Wisconsin NENA shows. The WIPSCOM conference is a must attend for front line telecommunicators, communication supervisors, training officers, and communication center managers in Wisconsin. MicroAutomation will be demoing our Next Generation 9-1-1 call handling solution, Omni911, at booth #11. We hope to see you there!

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Past Event: The Ohio Chapter of the National Emergency Number Association

By: MicroAutomation

November 7 | 4200 Surface Rd, Columbus Ohio 43228

The Ohio Chapter of the National Emergency Number Association is the premier 9-1-1 event for Ohio PSAPs. Our very own NG9-1-1 Account Executive, Tommy Thompson, will be attending. He will be answering questions and offering his help with any of your NG9-1-1 challenges. He will also be available to demo Omni911, MicroAutomation's NG9-1-1 call handling solution.

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Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.