MicroAutomation will attend events throughout 2018 to allow us to stay at the forefront of the contact center and emergency operations industries, evaluate new products and technologies, and support community events. Our participation in industry and community activities allows us to bring optimal technology to you and ensure that our community continues to grow and prosper.

Current events include:

New jersey NENA 2018 Conference and Trade Show

By: MicroAutomation

New Jersey NENA 2018 | April 16-18 | Harrah's Resort | Atlantic City

The 2018 New Jersey NENA Public Communications Conference and Exposition, is the largest event for public safety communications officials, from frontline telecommunicators to communications center managers. The attendees represent a wide rage of organizations, including PSAPs, law enforcement, fire departments, emergency medical services, and government agencies, along with service providers and commercial vendors.

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Aspect ACE 2018

By: MicroAutomation

Posted at Apr 3, 2018 10:35:16 AMh in 0 Comments

Aspect ACE 2018 | April 23-26 | Aria Resort and Casino | Las Vegas, Nevada

Join industry leaders, Aspect engineers, MicroAutomation and your peers for three days of collaboration, discovery and networking at the ACE 2018 conference. With an emphasis on industry issues, best practices and innovation, ACE offers an unparalleled opportunity to connect with other professionals in the customer experience, contact center, workforce and IT arenas. If you are attending, be sure to stop by MicroAutomation's booth to learn about our Digital Deflection strategies and how to extend the value of the Aspect platform.

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Virginia NENA/APCO 2018 Spring Conference

By: MicroAutomation

Virginia NENA/APCO 2018 | May 9-11 | Sheraton Virginia Beach Oceanfront Hotel | Virginia Beach


The NENA/APCO Spring Conference is one of two premier events for public safety communications officials in Virginia each year, from frontline telecommunicators to communication center managers to public safety communications equipment and services vendors. The NENA/APCO Spring Conference offers educational sessions, committee meetings and special events. The NENA/APCO Spring Conference is a MUST ATTEND for front line telecommunicators, communication supervisors, training officers, and communication center managers.

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2018 Healthcare Call Center Times

By: MicroAutomation

Posted at Apr 3, 2018 10:34:25 AMh in 0 Comments

Healthcare Call Center's 30th Annual Conference | June 13-15 | Pittsburgh Marriott Center | Pittsburgh, PA

The healthcare call center world is rapidly transitioning to a more expansive role within our health delivery system. Pittsburgh is known as the city of bridges, with hundreds of bridges spanning communities in the greater Pittsburgh region. Bridging from yesterday to tomorrow is perhaps the principal strategic challenge facing healthcare call centers today. That is why the theme for this year’s conference is: “Your Bridge to Tomorrow’s Healthcare Call Center.”

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NENA 2018 Conference & Expo

By: MicroAutomation

NENA 2018 | June 16-21 | Music City Center | Nashville

NENA's annual conference equips you with great ideas for overcoming the obstacles you and your team face every day, provides you with expert insights about what the future holds for 9-1-1, and prepares you to take the next step in your career. But that's not all. NENA 2018 delivers unparalleled opportunities for you to connect with your peers and discover how they're addressing the same challenges you're facing.

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Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.