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Interactive Voice Response

At MicroAutomation, we develop Interactive Voice Response (IVR) applications that your customers will want to use! Using an intuitive design methodology that focuses on personalizing the caller's experience, we achieve up to 90% containment while reducing overall call times by 50%. Our IVR solutions use Automated Speech Recognition (ASR) to allow callers to quickly complete transactions through the use of spoken commands. We leverage the latest concepts in IVR technology, including natural language menus to support "How can we assist you today?" dialogs and voice biometrics for secure customer authentication.

Improve Customer Experience

Upgrade Technology

REDUCE OPERATING COSTS

Drive Revenue Growth

  • Automate non-revenue inbound calls
  • Marketing campaign automation
  • Efficient bill payment

IMPLEMENTATION

The vast majority of today's IVR self-service applications use a menu-driven approach that forces customers to wade through multiple menus to perform their transactions. Moreover, IVR applications are typically designed according to the way the data is laid out in the backend systems rather than the way the caller would like to consume the information. The menu/data design serves as the root cause why both companies and customers have grown to dislike IVR. MicroAutomation’s experts design IVR self-service applications that predict why your customer is calling and engage them in personalized conversation. Callers are immediately directed to their desired transaction, resulting in an effortless interaction. Our IVR solutions simplify your customers' lives and drive loyalty.

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ARE YOU READY FOR THE NEXT GENERATION OF CUSTOMER COMMUNICATION?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.