Our Interaction Analytics solution enables our customers to adopt the “voice of the customer” through the analysis of all conversations including calls, chat, email, text, and social interactions.
Our solution provides insight and actionable intelligence in all conversations between your agents and customers, automating quality monitoring and performance management:
Our Interaction Analytics solution provides next generation performance management of contact centers by allowing you to automatically score all customer interactions – calls, chat, email, social by:
The solution drives more accurate, effective, and timely call center agent performance feedback at significantly lower cost and manual effort. Supervisors are freed up to spend more time coaching and agents get consistent evaluation with immediate insight into where they are doing well and where they need to improve, resulting in higher job satisfaction and higher retention rates.
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.