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GSA IT Schedule 70

The GSA IT Schedule 70 is a procurement vehicle that companies utilize to sell their IT products and services to federal, state, local and other appropriate government agencies. Purchasing through the IT Schedule 70 allows eligible customers to bypass lengthy competitive procurement processes while still ensuring ‘most favorable’ competitive pricing. The GSA IT Schedule 70 grants government agencies direct access to commercial experts who can thoroughly address the needs of the government IT Community. We have been serving the government IT community for more than 20 years through our suite of contact center solutions and professional services.

The North American Industry Classification System (NAICS) is the standard used by Federal statistical agencies in classifying business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy. Our NAICS codes are: 541512, 561421, 541511, 512290, 517919, 518210, 519190, 541519, 561422.

  • Interactive Voice Response (IVR) – a self-service contact solution that allows customers to obtain information through a touch-tone or a speech recognition application.
  • Computer Telephony Integration (CTI) – Our CallCenter Millennium™ is a comprehensive CTI product suite that allows immediate screenpops for agents and eliminates the need for callers to re-state information. CallCenter Millennium™ enables immediate routing of the call to an informed service agent or location.
  • Proactive Engagement – Our OmniEngage provides centralized management for all proactive outbound and inbound customer interactions. Customized, real-time messages sent to your customers with interactive options.
  • Enhanced 911 Solutions – A 911 solution that gives an agent the ability to immediately identify and locate callers using Automatic Number Identification (ANI) and Automatic Location Information (ALI).
  • Next Generation 911 Solutions – An Enhanced 911 Solution with the capabilities to receive SMS texting, images, video and data.
  • Aspect (formerly Voxeo) Cloud and Premise Solutions – Cloud and premise-based IVR Platform.
  • Enghouse Interactive Products and Solutions – Suite of Contact Center solutions.
  • Virtual Hold Technology - Industry-leading callback solutions.

Our full list of approved products and services available to the government IT community can be found on the GSA Advantage website under contract number GS-35F-0419L.



Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.