We have partnered with Enghouse Systems to provide custom solutions using its Computer Telephony Integration (CTI) Connect and Enghouse Communications Portal (CP) products. CTI Connect provides a universal connection to leading telephone switches for our CallCenter Millennium (CCM) product suite that provides contact center, reporting and analytics, and screen pop functionality to call centers. The Enghouse Systems business model of 'pay for what you need' aligns with our policies of designing solutions that conform to meet our client's needs, adhere to open standards, and do not rely on proprietary products.
Enghouse Interactive develops and sells a wide range of customer contact solutions to organizations of all sizes through a direct sales group and global network of qualified channel partners. The solutions are designed to enhance customer service, increase efficiency and improve person to person communications across the enterprise.
We leverage the Enghouse product portfolio to provide our customers with next generation solutions while protecting legacy investments in existing technologies.
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.