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Enghouse Systems

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We have partnered with Enghouse Systems to provide custom solutions using its Computer Telephony Integration (CTI) Connect and Enghouse Communications Portal (CP) products. CTI Connect provides a universal connection to leading telephone switches for our CallCenter Millennium (CCM) product suite that provides contact center, reporting and analytics, and screen pop functionality to call centers. The Enghouse Systems business model of 'pay for what you need' aligns with our policies of designing solutions that conform to meet our client's needs, adhere to open standards, and do not rely on proprietary products.

Capabilities

Enghouse Interactive develops and sells a wide range of customer contact solutions to organizations of all sizes through a direct sales group and global network of qualified channel partners. The solutions are designed to enhance customer service, increase efficiency and improve person to person communications across the enterprise.

We leverage the Enghouse product portfolio to provide our customers with next generation solutions while protecting legacy investments in existing technologies.

  • Interactive Voice Response (IVR) – phone based self-service
  • Multi-channel contact center – expanding agents to chat, email, social, and text channels to provide omni-channel support to customers
  • Quality Management – provides call, screen, and interaction recording

RESOURCES

FEATURED BLOG POSTS

Product Briefs

Product Brief

Custom Speech-Enabled Solution Allows Novitas to Handle 30% More Calls (Clone)

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Product Brief

Noridian Achieves Self-Service Level of Over 75% Using MicroAutomation Solutions (Clone)

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Product Brief

IVR Solution Reduces Operating Costs for National Government Services

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Product Brief

Enghouse Contact Center: Enterprise

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Product Brief

Enghouse Quality Management Suite

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Product Brief

Enghouse Self-Service Solutions

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ARE YOU READY FOR THE NEXT GENERATION OF CUSTOMER COMMUNICATION?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.