For more than 25+ years, MicroAutomation has been leading telephony systems integration for Public Safety Answering Points (PSAPs) and emergency call center solutions for the U.S. Military, airports, local and federal (municipal and county) governments, both domestically and internationally. As a full-service integrator, and software developer of Omni911 (NG911- ready) we offer a wide range of public safety technology services including complete system design, end-to-end telephony integration, custom programming, and comprehensive customer support as part of our 911 solutions. We focus on providing an affordable upgrade path and a seamless transition to Next Generation solutions, based on NENA i3 specifications and industry best practices.
Along with our vendor partners’ solutions, we provide critical Computer Telephony Integration (CTI)-based E-911 and NG911 specific products that seamlessly integrate with all legacy and IP telephone switches. Our stable and proven CallCenter Millennium (CCM) E-911 product suite (now known as Omni911) is continually evolving with the latest tools for effective and flexible 911 call delivery and data access.
With our partner products, we provide the mechanism for applications to communicate across your base’s 911 network for monitoring, supervision, and control of critical call-processing activity within an emergency call center. This includes a highly reliable client/server database capability for Automatic Location Identification (ANI/ALI) retrieval and other third party databases that are used to support the 911 system. Our ALI system, comprised of both a server and a desktop client display, integrates with virtually any telephone switching system or Computer Aided Dispatch (CAD) system, and provides NENA-compliant ICE confirmed data formats.
Our proven flagship Emergency Communications Center (ECC) solution, Omni911, is JITC certified and designed to meet the rigorous demands of the US Department of Defense's (DoD) Emergency Communications, Next Generation 911, and Command and Control requirements. Omni911 includes an easy-to-use, customizable layout, cloud-ready architecture and NENA i3-standard technology that delivers a robust ECC and Command and Control solution.